Exchange & Refund

EXCHANGE/CLAIM/REFUND

Situations that may arise:-

  • Item was defective
  • Item was damaged during the Shipping
  • Products was / were missing
  • Wrong item was sent by the Seller.
  • Item size is not correct.

If any such situation arise,Buyer need to raise the refund/replace request within 5 days from the date of receipt of product by contacting us on our email : info@hizaashoes.com

We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund/exchange.

RETURNS:

In the event the Seller accepts the return request raised by the Buyer, Buyer will have to return the product through his shipping cost and then a Credit Note will be issued for the amount.

Credit Note will be given to the buyer for genuine returns only. There will be NO Cash Refund.

The buyer can place a fresh order for the entire value of the credit note against the returned goods by giving the credit note details.

 

How do I cancel an order?

You cannot cancel your order once the order is placed and confirmed. You need to inform us our email : info@hizaashoes.com

 

Claim Policy:

Claims are entertained only against manufacturing defects and admissible when shoes have been appropriately used. All minor defects will be considered for repair first and not replaced. Exchange is subject to availability of stock with the Seller.

For the sales under “299 Shoe Store”, there is no refund/exchange available.

Definition of Major Manufacturing Defect in Footwear

  • Damaged/Discoloured Upper Material.
  • Broken/Damaged Sole or Insole.

Please include all price tags, labels, original packing and invoice along with the product.

If the product being returned or exchanged is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Seller and the said item will be reshipped to the buyer at his cost.

Refund Policy:

As per our company policy there is NO refund. We are offering exchange/credit vouchers.

For any other clarifications or information that you may require, kindly contact us on email :

info@hizaashoes.com